Privacy Policy

When you visit or use Newlucky Casino, information may be collected or provided as part of creating and using an account, playing games, making payments, contacting support or meeting required verification checks. The information handled will depend on the services you use and the circumstances in which it is collected.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and records of your communications with the site. Information may also be requested to confirm your identity, age, location or eligibility to use particular services.

Verification documents

For verification, security and compliance purposes, the site may handle copies or details from identification documents, proof of address, source-of-funds information or other information reasonably needed to confirm an account. Players should only provide documents through the approved account or support channels.

Payment and transaction records

The site may record deposits, withdrawals, bets, wins, losses, account balances, payment method details and related transaction information. Full payment card details may be handled by payment providers rather than being stored directly by the casino site. Transaction records help with account administration, payment processing, customer support, financial controls and fraud prevention.

Technical, device and usage data

When the site is accessed, technical information may be collected, such as an IP address, browser type, device type, operating system, language, time zone, general location information, pages viewed, session activity and information about how the site is used. This information can help keep the platform secure, identify faults, understand usage and improve the player experience.

Information may be shared with organisations that help operate, secure or support the site. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other service providers working on the site’s behalf. These parties should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players or the site, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a legal request, or meet legal and gambling-related obligations. Information may be transferred or accessed in other locations when service providers or technical systems operate across borders. Appropriate safeguards should be used where information is handled in this way.

Reasonable technical, organisational and access controls are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should protect their passwords, use secure devices and contact support promptly if they suspect that an account or login has been compromised.

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Closing an account does not automatically remove every record connected with it. Information may need to remain available for legal, fraud prevention, payment, audit, dispute or security purposes. The availability of deletion will therefore depend on the type of information and any continuing requirement to retain it.

Depending on applicable privacy requirements and the circumstances of the request, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications.

How to make a request

To exercise these rights or ask a privacy question, contact support@newluckycasino.best. Please explain the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm the identity of the person making the request. This helps prevent information being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy of personal information held about you, subject to applicable limits and appropriate identity checks.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Withdraw marketing consent: ask for consent to promotional communications to be withdrawn or use an unsubscribe option included in a marketing message.

A request may not always be actioned in full. For example, information may need to be retained for legal, security, payment, fraud prevention or dispute-related reasons, or access may be restricted where providing it would affect another person’s privacy or the security of the site. Where a request cannot be completed as asked, the reason should be explained where permitted.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the site, services, technology or applicable requirements. The latest version published on the site will apply from its stated or published date. Players should review this page periodically, particularly before continuing to use the site after a material update.